West Hendon Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which West Hendon Carpet Cleaners provides professional cleaning services to residential and commercial customers within its operating area in the United Kingdom. By making a booking or allowing our cleaners to enter your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting or receiving cleaning services from West Hendon Carpet Cleaners.
Company means West Hendon Carpet Cleaners.
Services means carpet, upholstery, rug, hard floor and related cleaning services and any additional services agreed in writing between the Client and the Company.
Premises means the property or properties where the Services are to be carried out.
Cleaner means any employee, contractor or representative engaged by the Company to deliver the Services.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its designated service area. The exact nature of the Services, including methods, products used and areas to be cleaned, will be agreed at the time of booking and confirmed in writing where appropriate.
The Company reserves the right to decline any job that it reasonably considers to be unsafe, inappropriate or beyond the reasonable capability of the Services offered, including where access is restricted or where the condition of the Premises or items to be cleaned presents a health or safety risk.
The Client acknowledges that certain stains, odours, wear, damage or discolouration may be permanent and that the Company does not guarantee complete removal or full restoration of appearance.
3. Booking Process
Bookings can be made by the Client through the Companys accepted booking channels. At the time of booking, the Client must provide accurate information about the Premises, type of flooring or upholstery, approximate areas to be cleaned, level of soiling, access arrangements and any particular requirements.
The Company will provide an indicative quotation based on the information supplied. This quotation may be amended on arrival at the Premises if the actual condition, size or nature of the work differs from the description given at the time of booking.
Bookings are subject to availability and are not considered confirmed until accepted by the Company. The Company may, at its discretion, request a deposit or pre-authorisation of payment to secure the booking.
The Client must ensure that an authorised person is available at the Premises at the agreed time to provide access, confirm the scope of work and discuss any specific concerns. Where key collection or alternative access arrangements are agreed, the Client is responsible for providing accurate instructions.
4. Estimates and Pricing
All prices are provided in pounds sterling and are exclusive of any applicable taxes unless stated otherwise. The Company may provide quotations on a per-room, per-area, per-item, or hourly basis, depending on the nature of the work.
Any quotation is based on the information provided by the Client and on the assumption of normal levels of soiling and access. If during the visit the Cleaner finds that additional time, products or specialised treatments are required, the Company will inform the Client and may revise the price accordingly before proceeding further.
Where a minimum charge applies, this will be communicated to the Client in advance. Travel surcharges or parking costs may be added where applicable. The Client is responsible for ensuring suitable parking arrangements are available for the duration of the visit.
5. Payment Terms
Payment is due in full on completion of the Services unless otherwise agreed in writing. The Company accepts the payment methods it has notified to the Client in advance of or at the time of booking.
For agreed account or commercial Clients, payment terms will be set out in a separate agreement or invoice, but unless otherwise specified, invoices must be paid within 14 days of the invoice date.
If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs of collection. Persistent non-payment may result in suspension of further Services and legal action.
The Client must not withhold payment on the grounds of dissatisfaction unless the Company has been given a reasonable opportunity to address any issues in accordance with the complaints and quality section of these Terms and Conditions.
6. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing notice to the Company. To avoid cancellation charges, the Client must give at least 24 hours notice before the scheduled start time of the Services, or such longer period as may be specified by the Company for larger or specialist jobs.
Where the required notice is not given, the Company reserves the right to charge a cancellation fee which may be up to the full quoted price of the booking, to cover allocated time and administrative costs.
If the Cleaner is unable to gain access to the Premises at the agreed time, or if the visit cannot safely proceed due to circumstances within the Clients control, this may be treated as a late cancellation and a corresponding fee may be charged.
The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances, including but not limited to staff illness, severe weather, vehicle breakdown, or events beyond the Companys reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and offer a new appointment time. The Company will not be liable for any indirect losses or costs arising from such cancellation or rescheduling.
7. Client Obligations
The Client agrees to provide a safe working environment and suitable access to the Premises, including sufficient lighting, running water and electricity where required.
The Client is responsible for removing fragile, valuable or sentimental items from areas where the Services will be carried out, and for securing any items of value. The Company will not be responsible for loss or damage to items that were not reasonably visible or that should have been removed or protected by the Client.
The Client must inform the Company of any known or suspected hazards at the Premises, including loose carpets, faulty electrical installations, unstable furniture, or any contamination such as mould, bodily fluids, infestation or hazardous materials.
The Client is responsible for supervising any children, pets or vulnerable persons at the Premises during the visit and ensuring they are kept away from cleaning equipment, products and wet or treated areas until safe.
8. Health, Safety and Cleaning Products
The Company will use cleaning products and equipment that it considers suitable for the relevant surfaces and materials. Where the Client has allergies, sensitivities or preferences regarding cleaning products, this must be notified at the time of booking.
The Company may agree to use products supplied by the Client at the Clients request, but in such cases the Company will not be responsible for the effectiveness of the products or for any damage or adverse effects arising from their use.
All Cleaners are instructed to follow appropriate health and safety procedures, including safe handling of equipment, avoidance of trip hazards and careful use of chemicals. The Client agrees not to request any activity that could be reasonably considered unsafe or contrary to health and safety guidance.
9. Waste and Environmental Regulations
The Company will handle waste generated in the course of providing the Services in accordance with applicable waste, environmental and local authority regulations in the United Kingdom.
General non-hazardous waste such as used cloths, disposable pads and packaging arising from the Services will normally be removed by the Company or disposed of using appropriate waste streams as determined by the Company.
The Company does not collect or dispose of household, commercial or hazardous waste that is unrelated to the Services. This includes but is not limited to large quantities of rubbish, construction debris, sharps, medical waste or any material classified as hazardous. The Client is responsible for arranging appropriate disposal of such items in accordance with relevant regulations.
Where the Services involve the extraction of dirty water from carpets or upholstery, the Company will dispose of this water responsibly and in accordance with applicable environmental requirements. The Company will not discharge waste water in any manner that is contrary to local or national regulations.
10. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with any aspect of the work, the Client must notify the Company as soon as reasonably possible and in any event within 48 hours of completion, so that the Company can investigate and, if appropriate, arrange a re-clean of the affected area.
The Companys liability for any loss or damage arising from the provision of the Services shall, to the fullest extent permitted by law, be limited to the value of the individual booking under which the claim arises, or the amount actually paid by the Client for that booking, whichever is lower.
The Company shall not be liable for pre-existing damage, wear, discolouration, fading, shrinkage, loose fibres, weak or defective materials, or for any damage or issues that arise as a result of inherent defects or conditions in carpets, rugs, upholstery or other surfaces.
The Company is not liable for loss of profit, loss of business, loss of opportunity, or any indirect, special or consequential loss or damage arising out of or in connection with the Services.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
11. Insurance
The Company maintains appropriate insurance cover for its operations, including public liability insurance, in accordance with industry standards and applicable legal requirements. Details of insurance cover can be provided to the Client on reasonable request.
The Client is responsible for maintaining their own buildings and contents insurance for the Premises and any items within it. The Companys insurance is not a substitute for the Clients own cover.
12. Complaints and Quality Assurance
The Company aims to deliver a reliable and consistent service. If the Client has any concerns or complaints, these should be raised with the Company as soon as possible, providing details of the issue and, where relevant, photographs or other supporting information.
Where the complaint relates to the quality of the Services, the Company may inspect the Premises and, if it considers the complaint justified, may offer a re-clean of the affected area or another appropriate remedy. Any re-clean must normally take place within a reasonable period of the original visit.
The availability of a re-clean or remedial action is conditional on the Client allowing reasonable access and on the condition that the affected areas have not been subjected to additional use or interference that would affect the ability to assess or rectify the issue.
13. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is due to events beyond its reasonable control. These events may include but are not limited to extreme weather, flooding, fire, interruption of utilities, industrial disputes, acts of government, public health emergencies, or other circumstances rendering performance impracticable.
14. Data Protection and Privacy
The Company collects and processes personal data relating to the Client for the purpose of providing the Services, administering bookings, handling payments and managing customer relationships. The Company will comply with applicable data protection laws in the United Kingdom when handling such data.
Personal information will be kept secure and will not be sold to third parties. It may be shared with service providers or agents of the Company where necessary for the proper performance of the Services or for administrative purposes.
15. Amendments to Terms and Conditions
The Company may amend these Terms and Conditions from time to time to reflect changes in the law, industry standards, its operating practices or for other legitimate business reasons. The updated Terms and Conditions will apply to future bookings and to any ongoing Services after notification to the Client where required.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any such right or remedy shall prevent any further or other exercise of it.
These Terms and Conditions, together with any written agreement or confirmation provided at the time of booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings or arrangements.
